學(xué)習(xí)英語中詞匯是一個(gè)基本的入門，針對(duì)不同階段的人群，需要學(xué)習(xí)詞匯也是不同的，而在商務(wù)交往中對(duì)于詞匯量有著更高的要求，那么關(guān)于商務(wù)交往中關(guān)于客戶投訴都有哪些必備詞匯呢 ?以下是小編給大家整理的商務(wù)英語1000必備單詞 Unit 12 Customer Complaints 客戶投訴，希望可以幫到大家
Unit 12 Customer Complaints
第12單元 客戶投訴
apologize
We apologize for our mistake.
抱歉;致歉
我們對(duì)所造成的錯(cuò)誤致上歉意。
break down
The printer is always breaking down.
故障
這臺(tái)印表機(jī)老是故障。
claim
The claim was not approved by the insurance company.
(保險(xiǎn))理賠;費(fèi)用申請(qǐng)
保險(xiǎn)公司并未核準(zhǔn)這項(xiàng)理賠。
complaint
Let's begin with the recent complaints about customer service that we've received.
抱怨;不滿
我們就從最近客服部所接到的客訴開始討論。
criticism
The online auction company has been under intense criticism lately.
批評(píng)
這家線上拍賣公司近來飽受嚴(yán)厲批評(píng)。
defective
You can get refunds on any damaged or defective merchandise.
瑕疵的;有缺陷的
任何損壞或瑕疵商品皆可退款。
feedback
I'm interested to hear your feedback regarding our products.
意見反映
我想聽聽您對(duì)我們產(chǎn)品的意見。
improve
What could we do to improve our service?
改進(jìn);改善
我們能做什么來改善服務(wù)品質(zhì)?
invalid
Your warranty is invalid without an official registration stamp.
無效的
您的保修單沒蓋官方注冊(cè)章所以無效。
price list
We had some internal problems with the price list.
價(jià)目表
我們公司內(nèi)部在價(jià)目表上出了問題。
product quality
Your product quality is terrible.
產(chǎn)品品質(zhì)
你們的產(chǎn)品品質(zhì)很差。
purchase
We can send you a shipping label so that you can return your purchase at no extra charge.
購買
我們會(huì)寄給你一張出貨標(biāo)簽，這樣你就可以免費(fèi)退貨。
refund
I want a full refund.
退費(fèi)
我要全額退費(fèi)。
replacement
If it doesn't work then we can give you a replacement or a refund.
更換
如果不能用的話我們可以幫你換一臺(tái)或退費(fèi)。
warranty
I bought your three-year warranty, but I don't really understand this term.
保修單;保修期
我跟你們買了三年保修期，但 有個(gè)條款我不是很清楚。
